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TERMS AND CONDITIONS

DEFINITIONS
“Tour Participant, Customer, Passengers, You, Guest” means the person in whose name or on whose behalf the booking is made.
“Company, We, Us, Swayambhu Tours, Managers, Tour Leader” means “Vedika's Holidays”. “Brochure”/ “Initial Tour Programme” means “Tour Programme” sent to you by Vedika's Holidays. “Tour Date “means actual departure date mentioned in “Initial Tour Programme” Booking Form or Form means the form duly filled with all required details of the passenger/passengers by the passenger/passengers.
Service Providers means “any vehicle operator, hotelier, hotel/ restaurant  owner, caterer, catering contractor, any owner of Airline, Shipping, company or Railway, Air Ferry Boa/Cruise/Coach/owner or any other person or organization who has been  selected by the company to render services to the passengers.”

SCOPE AND LIMITS OF OUR SERVICES AND ACTIVITIES
Vedika's Holidays is only a Travel  organizer & coordinator between service providers & passengers. We are not owner of any Hotel, Airlines, Railways, Ropeways, Shipping Company, Motor, Buses, Transport Vehicle, Service agency & therefore we are not able to control or operate such services & hence we are not responsible for any injury, Loss, death, damage to person or property caused by the act or default of the management, employees or any service provider, owner of Shipping company, Airlines, Railways, Bus, Transport Vehicles etc.

BOOKINGS

  • Read the Initial Tour Programme & terms –Conditions Fill the booking form of Vedika's Holidays & after reading & understanding all Terms & conditions, Pay the booking advance as instructed by the company. Booking Advance varies according to the Tour Selected by the customer.
  • Read & Follow booking procedure to enroll your name for your desired tour.

A) GENERAL BOOKING PROCEDURE
a)Get Initial Tour Programme from Our Office or Athorised Booking Representatives
b)Read Terms & Conditions
c) Fill the Booking Form
d) Pay the Booking Amount.
e) Follow Payment procedure as per company instructions.
f) Payment – Deposit Booking Amount & all Remaining payments in given Bank Accounts

B) ONLINE BOOKING PROCEDURE
Log on to www.swayambhutours.com  

  • Select desired Tour
  • Confirm Tour Cost
  • Contact us for email or SMS for final tour Cost.
  • Read Terms & Conditions
  • Submit online Booking form
  • Pay the Booking Amount as per company e-mail instructions or SMS instructions sent to you by the company.
  • Contact us for confirmation mail/SMS/Courier.
  • Following are Company Account used for Booking Payments

            Account Name                       Bank Name                   Account No.                

1) Vedika's Holidays              Bank of Maharashtra  60028235388

2) Vedika's Holidays              HDFC Bank                17978140000014

ACCEPTANCE OF TERMS AND CONDITIONS
Passengers signature on the booking form or paying the booking amount partially or fully shall mean acceptance in totality of the ‘Terms & conditions’ contained herein by the passenger/passengers. In case of one or more, but not all passengers signing the ‘Booking Form’ it shall mean that the others have duly authorized the concerned signing passenger/passengers. The booking advance is a mere confirmation of participation for the tour but does not entitled any services, Tickets, Reservations hotel accommodation etc. until the full payment has been made.  The full payment must be made as per the booking procedure mentioned in Initial Tour Programme.  Cancellation charges as well as terms & conditions regarding Cancellation  will be applicable with additional processing charges if the booking procedure has not been followed and company will cancel your Tour Booking.

NO REFUND IN CASE OF CHANGES IN  TOUR ITINERARY
Company reserves the right to cancel, change or reschedule, tour partly fully without intimation & reason. The Company reserves right to change, amend, alter, cancel  service provider, utility equipments, rout and all services which are described in printed format or electronically published format. In all such cases no compensation or refund will be made.

INITIAL TOUR PROGRAMME (BROCHURE)

We publish Initial Tour Programme & Tour Cost 6 months in advance & we take every effort to make the brochure error free at the time of Advertising the Brochure, still errors & omissions may appear in printing.

SERVICES

  • A) Meals – Only Pure veg food for breakfast, lunch & dinner prepared by company appointed cooks or service providers. No special diet will be provided. Quantity of food/meals will be given on request.
  • B) Hotel Accommodation – Company selects A Grade hotels having lift, A.C., Central heating Facility, Power Generators facilities. All such facilities are solely at hoteliers discretion.
  • C) Room & Room Sharing - Self contained Room on Twin or triple Sharing basis for those who are with family members. Those who are participated individually (single person’s Booking) in a tour will get triple bedded Room or as per availability of rooms in concerned Hotel, all individually (single members) participated members have to accept room sharing with other individual (single) participants, else extra charges as applicable according to respective hotels should be paid on the spot for special room allotment on availability only. Room size varies hotel to hotel. No star category hotel rooms are assured, Rooms with attached toilet Bathrooms will be allotted throughout the tour, all other amenities/facilities such as T.V. intercom etc. solely at hoteliers discretion. Passengers have to strictly follow check in & check out timings given by the respective hotelier. Early arrivals or late departures are chargeable & all such charges are payable by the passengers before check out of respective Hotel/s.
  • D) Transfers/Sight seeing vehicles & seating arrangements. – Company arrange suitable vehicle depending upon group size for all transfers & sight seeing. We arrange A.C./Non A.C., Buses, Mini Buses, Jeep, Taxies for Transfers & Sight Seeing as per availability of vehicles. Company will not arrange vehicle In high population areas or no entry areas, restricted areas & passengers have walk or use available transportation on their own, no expenses or compensation shall be given by the company . No transportation will be arranged for shopping purpose.During all tours Seat nos. will be allotted on rotation basis. Rotation will be explained by tour leader during tour. Tour leaders decision will be final for seat allotment & no complaint adjustment for seat allotment will be accepted.
  • E) Railway/Air Bookings – Company can arrange Railway Reservaions / Air Bookings on request and all charges including concerned fare, service charges, taxes etc. shall be payable by the passenger/s, company does not take responsibility for particular class’ booking.
  • F) Coolie Service – We do not provide coolie service on any Railway Station, Airport, Bus Stand, Public Stoppages. You will get helpers to load & unload your luggage from Bus To Hotel Room & Hotel Room to Bus once a day during tour only. This coolie service will be given only for up to 15 Kg. luggage per person. Helper service is a complementary service & will not be binding for Company & hence no complaint shall be accepted, no compensation will be given.
  • G) Loss or Damages – Company is not responsible for any loos or damage of personal or property during tour and it is advisable  not to carry unnecessary valuables during tour and use safe deposit services on your own expense wherever available.
  • H).Extra service Extra charges – You are free to use Hotel’s Telephone or ordering extra eatables/drinks or order any available service by paying the cost of the same on your own expense all such expnses have to be paid on the spot.
  • I) Itinerary – Detailed day to day tour programme , Time Table & required details will be given 10 days before tour Date.

CHANGES IN INITIAL TOUR PROGRAMME

We reserve the right to change any brochure, Advertisement, information at any time and all such changes will be binding on the tour participant, customer. Tour Itinerary, Tour cost, Tour Date, Hotels, vehicles, Railway, Air reservations are subject to change. Information about all such changes will be given at appropriate time to the tour participant, customers.

CANCELLATION & REFUND TERMS AND CONDITIONS  if passengers  decide to cancel tour participation –
I) IF Tour Participant has to cancel the Tour due to any reason  and the passenger has to make written application along with booking advance receipt issued by the company & the cancellation will be treated on cancellation charges as follows –
II)  Cancellation Charges -
If written application receives 45 or more days before the Tour Date – 10 % of Total Tour Cost mentioned on initial Tour Programme. If written application receives -

  • between 31 to 46  days before the Tour Date – 20% of Total Tour Cost mentioned on initial Tour Programme.
  • between 30 to 15 days before the Tour Date – 30 % of Total Tour Cost mentioned on initial Tour Programme.
  • between 14 to 04 days before the Tour Date – 60 % of Total Tour Cost mentioned on initial Tour Programme.
  • between 01 to 03 days before the Tour Date – 80 % of Total Tour Cost mentioned on initial Tour Programme.
  • If written application receives on the Tour Date or on Tour  – 100 % of Total Tour Cost mentioned on initial Tour Programme.

III) Cancellation will be charged on Total Tour Cost mentioned on Initial Tour Programme.

IV) Air Ticket Cancellation / Air Ticket Change Penalties
An air ticket cancellation / air ticket change penalty of minimum Rs. 500.00 per person will be charged by the company, for any changes to the airline reservation or ticket required after the ticket is issued by the ticketing agency.  Other penalties may also apply and these vary by ticketing agency, fare category, and airline. Specific cancellation terms & penalties are available upon request. Refunds for cancelled airline tickets are not guaranteed and are at the sole discretion of the ticketing agency and/or airline used and are dependent on fare category

V) Tour Cancellation by the company prior to departure Date -
The Company reserves right to cancel any Tour prior to departure without giving reason & The company will return the full amount collected against booking of such Tour and all such refund will be made without interest . All such refund will be made by account payee cheque ((cross cheque) against receipt only and  no compensation will be applicable in any case.
Cancellation Charges for Air/Rail reservations are applicable as per the rules of Airlines/Railways. Any refund payable will be given to the passengers after receipt of refund from respective Airlines/Railways.after deducting the processing charges.

UNUSED TOUR ITEMS/ SERVICES
No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other unused service. Such unused items are neither refundable nor exchangeable (no exceptions).

PHOTOGRAPHY
The Company reserves the right to take photographs during the operation of any program and to use resulting photographs for promotional purposes

RESERVATIONS TERMS FOR ALL TOURS / RESERVATIONS
If the balance payment for booking is not made per the schedule above for ANY reason, reservations are treated as cancelled without possibility of any refund. The bookings for train tours are taken on the rates valid at the time of reservation and may change at the time of departure. In case of increase in tariff at the time of travel, the new tariff will be applicable and billed back to the passenger.

Payment of booking amount against any tour(s) or reservation(s) does not imply rendering of any service and no services will be provided based solely upon this deposit.  Payment of booking amount guarantees rendering of purchased services once full payment has been received in full by the company as per the Terms and Conditions. All reservations are non-transferable under any circumstances. All reservations are subject to cancellation without notice if payment terms are not adhered to. In such a case, no refunds (partial or full) are due back to the passenger.

A NOTE ABOUT PAYMENT TERMS FOR ALL TOURS / RESERVATIONS
a) Payments are accepted by bank transfer, or check drawn in favour of “Swayambhu Tours”. 
b) Transaction failures are subject to charge Rs. 500/- as transaction failure fee on the second and each subsequent failed attempt.
c) All airline & Railway tickets charges are always extra payable & may be paid by check or cash. Please contact us for alternative payment methods.  
d) Clients are responsible for any and all legal/collections fees associated with all collections matters in case the payment is not received.

NO-SHOWS:
In the event of a no-show for all or part of a tour, this will be treated as a cancellation and the 100% cancellation penalty remains in effect, and no refunds, either full or partial, will be due back to the client.

CHANGE OF DATE/OCCUPANCY/NAME/SCHEDULE BY YOU (not including changes to itinerary)
a) Change of date/occupancy/name/schedule WITHIN SAME TRAVEL SEASON may be possible if requested up to 65 days prior to the first scheduled service of the tour. For certain tours, change of date/name/occupancy/schedule will NOT be possible. No changes will be permitted within 65 days of the first scheduled service; any requests for such are not guaranteed and will be considered on a case-by-case basis.  Change of date/occupancy/name/schedule is subject to availability and at the sole discretion of the company.
b) Downgrade in occupancy after the deposit payment is collected (i.e. reducing the number of travelers) is considered a cancellation of the full tour and is subject to the cancellation penalties associated with your tour / reservation.  Any fees associated with change of date/occupancy/name/schedule will be informed to the passenger.
c) Fees associated with change of date/occupancy/name/schedule do NOT cover the cost of change to airline & Railway tickets used in the tour. Cost of airline tickets changes are additional and will be billed back to the passenger and all bills should be settled at least 30 days prior to first service sold by the company otherwise the entire tour or portions thereof can be cancelled without notice to the passenger and the company will not be liable to pay any refunds or liabilities implied or direct to the passenger due to lapse in service.  

PRICES, RATES & FARES
Unless otherwise indicated all prices / rates shown are in Indian Rupees. In certain cases, Vedika's Holidays and its offices, vendors and contractors, authorize representatives who are paid in local currencies and all rates are quoted in Indian Rupees which get impacted with the foreign exchange fluctuations. We, upon request will disclose the exchange rate being used for your tour. The Company reserves the right to apply a currency surcharge if needed before accepting the final payment of the tour. Clients may have the option to lock in the rates for the tour in such circumstances by paying for the tour in full at the rates applicable at the time of payment. Please contact us for details. The Company reserves the right to increase tour prices to cover increased costs of tariffs and taxes. International airfares (if shown) should be used as a guideline only. Best available airfares will be quoted, applicable at time of departure, based on individual gateways for the complete air itinerary.

TRAVEL DOCUMENTS
All passengers must be in possession of a valid Identity card (i.e. any photo ID issued by GOVT. Of India) passport; its validity must be for six (6) months beyond the re-entry date into the passenger’s home country. A visa or visas may be required for some or all of the countries visited on the tour selected. Please check your visa requirements at time of booking. It is the passenger’s responsibility to ensure that all his or her visa and passport requirements are met. 

TOUR INFORMATION & DOCUMENTS
Acknowledgement of booking will be sent immediately upon complition of a reservation. Final tour documents consisting of detailed tour itinerary, tour vouchers, hotel vouchers, airline electronic ticket (“e-ticket”) copies etc. as applicable will be dispatched electronically or sent through corier/post from our offices approximately 20–15 days prior to departure. If documents are required or requested for earlier delivery, and/or for delivery of hard copies of the documents by mail/courier outside of the State, a fee of Rs.50.00 will apply to cover extra handling and processing.

INSURANCE
the company strongly recommends purchasing travel insurance that protects you and your investment in the event of a sudden emergency before or during your trip and coverage for trip cancellation or interruption, illness, injury, and damage, loss or theft of baggage, as well as emergency assistance.  Please contact the company office for more information.

HEALTH REQUIREMENTS
We strongly recommend that you consult with your personal physician. If you have any medical condition or allergy that may interfere with your trip, you are required to complete a “Medical Waiver” and your physician must certify that you are fit to travel. Failure to complete and return this waiver to the company may result in cancellation of your tour without a refund. In absence of a waiver, the company deems that you are fit to travel.

RESPONSIBILITY–LIMITATION OF LIABILITY
the company and all affiliates (herein referred to as “THE COMPANY”) act only in the capacity as an agent for the hotels, airlines, bus companies, railroads, ship lines, and/or contractors providing accommodations, transportation or other services to the passenger. The passenger is advised that the company purchases such transportation, hotel accommodations, restaurant and other services from various independent suppliers, service providers who are not affiliated with the company. Company makes every effort to select the best suppliers of the aforementioned services, however, the company does not control the operations of these agents and as a result, CANNOT BE HELD LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER CLAIM which may occur as the result of any and/or all of the following: (1) the wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of the company; (2) defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any natural calamities,, dangers incident to the sea, river fire, breakdown in machinery or equipment, or wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulation, defaults, delays or cancellations or alterations in itinerary due to schedule changes, or from any causes beyond the company’s control. Further, the company is not liable for any loss or damage resulting from insufficient or improperly issued Identity Cards, passports, visas or other legal documents. All coupons, exchange orders, receipts, contracts and tickets issued by the company are issued subject to any and all tariffs, terms, and conditions under which any services are provided by such hotels, airlines, bus companies, railroads, ship lines or owners or contractors or by any person in their employ. The  company in no way guarantees the quality, authenticity, or value of any good(s) purchased by the passenger during any tour.  The company shall in no event be responsible or liable for any direct, indirect, consequential, incidental, special or punitive damages arising from your interaction with any retailer/vendor, and the company expressly disclaims any responsibility or liability for any resulting loss or damage.

RESERVATION OF RIGHTS
The company (when deemed necessary) reserves the right to: (1) cancel any itinerary or any part of it; (2) make any alterations to the itinerary (including but not limited to substitution of hotels, attractions, destinations, and the order of the itinerary) taking into consideration the practicality of the itinerary or to accommodate any unforeseen issues that may arise on the ground; and (3) decline to accept or to retain any person as a tour passenger should such person’s health, mental or physical condition, in the sole opinion of the company, impede the operation of the tour of the other passengers. Tour passengers are held responsible for being in sufficient good health to undertake the tour. If a passenger is asked to leave while the tour is in progress, that person will be responsible for charges incurred on account of such departure from the tour and/or return to his/her home country. In such a case, the company will not refund any monies. The Company will accept no further liability or obligation toward that person or third party.

PRIVACY POLICY  
The the company policy is to protect and respect the privacy of our users. the company agrees to exercise reasonable precautions to maintain the confidentiality of information provided by you in connection with accessing this web site. the company does not collect personal information about individuals from this Site except when specifically and knowingly provided by such individuals and will not sell, rent, or trade personal information about our users to any third party. Notwithstanding the foregoing, the company may disclose personal information in special cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interfering with (either intentionally or unintentionally) the company’s rights or property; (2) when, after good faith research, we believe that the law requires it; (3) to the company’s sales and marketing personnel and its suppliers, business partners, regional managers and/or sales representatives as necessary to provide service or information to you that you have requested; and (4) in situations involving threats to the physical safety of any person.
When you give us your personal or corporate information (e.g. name, bierth date, address, phone, fax, e-mail, etc.), we will not sell, trade, or give this information to any third party. Your personal information will only be used to improve our relationship with and the services provided to you.

DISCLAIMER
The company is not responsible for any errors, omissions or misquotes contained in this document or any other accompanying promotional documentation. The contents of said document or promotional documentation may be changed anytime (including but not limited to rates and itinerary) without notice and at the company’s sole discretion.

These terms & conditions are subject to change at any time with or without notice, and the current version in effect on the date of tour/service completion will prevail. To be kept apprised of any updates or revisions to these terms & conditions, please send email to swayambhutours@gmail.com.

ALL DISPUTES ARE SUBJECT TO JURISDICTION OF VADGAON MAVAL (Vadgaon Tal. Maval, Dist. Pune, M.S. India) COURT ONLY.

 

 

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